These Terms of Service ("Terms") govern your use of the nextlevelpg.in website and your stay as a resident at Emerald (men's PG) or Amber (women's PG), operated by NEXT Level PG in Koramangala 1st Block, Bengaluru ("we", "us", "our"). By using our website, contacting us, or booking a room, you agree to these Terms.
1. About Our Services
We provide paying-guest (PG) accommodation for students and working professionals across two properties:
- Emerald — men-only PG, 18 & 21, 8th Cross Rd, Venkatapura, Jakkasandra, 1st Block Koramangala, Bengaluru 560034
- Amber — women-only PG, No. 24, 3rd Cross Rd, Jakkasandra, 1st Block Koramangala, Bengaluru 560034
Rooms are offered on a single, double, or triple sharing basis, on an all-inclusive rent basis covering Wi-Fi, daily housekeeping, power backup, filtered water, and three meals a day, as described on our website.
2. Website Use
Our website is provided for informational purposes — to help you learn about our rooms, amenities, pricing, and locations, and to contact us to arrange a visit or booking. We do not process payments or bookings directly through the website; all bookings are confirmed by phone, WhatsApp, or in person.
- You agree not to misuse the website (for example, attempting to access it via automated means, or interfering with its normal operation).
- All content on the website — including text, photos, videos, and the NEXT Level PG name and logo — belongs to NEXT Level PG or is used with permission, and may not be copied or reused without our consent.
- Our website links to and embeds third-party services (Google Maps, WhatsApp, Google/Meta advertising). We are not responsible for the content or privacy practices of those third-party services.
3. Eligibility
Our accommodation is intended for adults (18 years and above). Emerald is for male residents only and Amber is for female residents only. We reserve the right to decline a booking at our discretion.
4. Booking, Move-In, and Documentation
- You can schedule a visit or ask questions by calling or messaging us on WhatsApp at +91 99029 60114. Walk-ins are welcome at both properties.
- We recommend viewing the room (in person or via photos/videos) before making any payment.
- To move in, you must provide a valid government photo ID (Aadhaar, passport, voter ID, or driving licence) and a passport-size photograph.
- Every resident receives a written bill/agreement at move-in stating the rent, deposit, and other terms of stay.
- We do not charge brokerage at either property and you deal with us directly.
5. Rent, Advance, and Deposit
- Rent is all-inclusive, covering the room, Wi-Fi, daily housekeeping, power backup, filtered water, and three meals a day.
- An advance is payable at joining, comprising a one-time maintenance charge and a refundable security deposit: Emerald — Rs. 3,000 (Rs. 2,000 one-time maintenance charge + Rs. 1,000 refundable security deposit); Amber — Rs. 5,000 (Rs. 2,000 one-time maintenance charge + Rs. 3,000 refundable security deposit).
- Any increase in rent will be communicated to you well in advance, and will not be applied retroactively or without notice.
- The security deposit is refunded within 7 working days of move-out, provided the room is handed back in the condition recorded at move-in and you have served the required notice period. A joint room walkthrough is carried out at move-out so that any deduction is one you have seen and agreed to.
6. Notice Period and Exit
- Residents must give 30 days' written notice (a WhatsApp message is acceptable) before moving out. We will confirm your exact move-out date.
- We do not impose harsh lock-in penalties; if you need to leave earlier for a genuine reason, please talk to us.
- We reserve the right to end a resident's stay for serious or repeated breach of house rules, non-payment of rent, or conduct that threatens the safety or wellbeing of other residents or staff, subject to reasonable notice except in urgent safety situations.
7. House Rules and Conduct
Residents are expected to follow the house rules and hygiene guidelines communicated at move-in and displayed at the property, and to treat other residents, staff, and property respectfully. Rooms and common areas are subject to regular housekeeping and periodic inspection for maintenance and safety purposes.
8. Safety and Security
Both properties have CCTV cameras at entrances, corridors, and common areas, and biometric access control at the entrance. Any safety issue or harassment complaint should be reported directly to the property manager or to us on WhatsApp; we act promptly on such reports.
9. Maintenance and Complaints
If something needs repair, message the property manager on WhatsApp (contact shared on day one). We aim to resolve routine maintenance issues within 24–48 hours, and treat urgent issues (safety, water, electricity) as same-day. Roommate issues should first be raised with the property manager, who will try to mediate and consider a room change subject to availability.
10. Parking
Two-wheeler parking is subject to availability and varies by property. Please confirm availability with us at booking if you have a vehicle.
11. Limitation of Liability
While we take reasonable care of the safety and maintenance of the properties, we are not liable for loss, theft, or damage to a resident's personal belongings, except where caused by our negligence. Residents are encouraged to take reasonable care of their own valuables.
12. Changes to These Terms
We may update these Terms from time to time. The "Effective date" at the top of this page will reflect the latest revision. Continued use of our website or continued residency after changes are posted means you accept the updated Terms.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes arising from these Terms or your stay will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
14. Contact Us
- Phone / WhatsApp: +91 99029 60114
- Email: nxtlvlpg@gmail.com
- Emerald (Men's PG): 18 & 21, 8th Cross Rd, Venkatapura, Jakkasandra, 1st Block Koramangala, Bengaluru 560034
- Amber (Women's PG): No. 24, 3rd Cross Rd, Jakkasandra, 1st Block Koramangala, Bengaluru 560034
- Website: nextlevelpg.in